COLSIS provide standard technical support for the Movable Type users (MT Users) who purchased our “Movable Type Technical Support Service” additionally.
Please make inquiries using the Movable Type 7 Support form after purchase.
Help with questions regarding operations / settings on the admin screen [mt.cgi].
Help with how a published Movable Type blog is displayed. Note that support staff cannot help solve problems caused by the MT User’s environment (OS / browser).
Help with settings and editing the configuration file [mt-config.cgi].
Help with Movable Type information manuals and product specifications.
Help with installing / updating / upgrading Movable Type.
Help with the use of Movable Type tags (MT Tags). Explanations on the basics of MT Tag notation, site construction and template creation is not covered by support. Also, support staff cannot answer general HTML and stylesheet questions.
Help with errors / malfunctions that occur while using Movable Type. It is extremely helpful to save or make note of error message(s) received when the error occurred. Please understand that not all errors / malfunctions can be fixed. Also, support staff cannot help with errors / malfunctions caused by operations not compatible with the MT User’s personal environment.
Help with questions regarding Movable Type standard support and other miscellaneous issues not mentioned in this document.
All queries are answered through the email. Support by phone, and instant messenger is not available. General response time is about 2-3 business days.
Monday - Friday 10:00 - 18:00 (JST) Closed Saturday, Sunday, japanese public holidays
Support services are available during normal COLSIS business hours. Support is closed weekends and japanese public holidays. Although general response time can take up to 3 business days, there is a chance the wait time may take longer depending on the issue and the amount of questions received by customer support during a given time period. Queries sent after 6:00 pm on a weekday will not be processed until the following business day.
COLSIS connects system development and UX design, people and organizations around the world, and an integrated range of technologies with one another. Our mission is to organically connect technologies as they change with increasing speed, providing websites and systems with a true sense of value.See the company detail