Movable Type 7 Support

  • Movable Type Technical Support Service
  • Movable Type Technical Support Service

    COLSIS provide standard technical support for the Movable Type users (MT Users) who purchased our “Movable Type Technical Support Service” additionally.
    Please make inquiries using the Movable Type 7 Support form after purchase.

Supported Topics

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    Admin Screen Operations / Settings

    Help with questions regarding operations / settings on the admin screen [mt.cgi].

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    Viewing Published Blogs

    Help with how a published Movable Type blog is displayed. Note that support staff cannot help solve problems caused by the MT User’s environment (OS / browser).

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    Configuration File [mt-config.cgi]

    Help with settings and editing the configuration file [mt-config.cgi].

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    Manual / Product Specifications

    Help with Movable Type information manuals and product specifications.

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    Install / Update / Upgrade

    Help with installing / updating / upgrading Movable Type.

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    Tags (MT Tag)

    Help with the use of Movable Type tags (MT Tags). Explanations on the basics of MT Tag notation, site construction and template creation is not covered by support. Also, support staff cannot answer general HTML and stylesheet questions.

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    Errors / Malfunctions

    Help with errors / malfunctions that occur while using Movable Type. It is extremely helpful to save or make note of error message(s) received when the error occurred. Please understand that not all errors / malfunctions can be fixed. Also, support staff cannot help with errors / malfunctions caused by operations not compatible with the MT User’s personal environment.

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    Miscellaneous / Support

    Help with questions regarding Movable Type standard support and other miscellaneous issues not mentioned in this document.

About Movable Type Support Services

  1. 1,It is highly recommended that the MT User read through the official Movable Type Manual prior to contacting customer support. Depending on the question, answers from customer support might be exactly the same as information provided in the manual.
  2. 2,Questions related to Movable Type and official plugins can be answered by customer support. Customer support can not help with problems related to non-Six Apart and COLSIS products, software required to run Movable Type, third party plugins, third party software that connects to Movable Type and general software required for installing and setting up Movable Type.
  3. 3,The MT User holds the responsibility of confirming their computing environment is compatible for use with Movable Type. Customer support cannot help with questions about servers, non-Six Apart and COLSIS software, database construction or environment set-up.
  4. 4,Support is offered for the latest version of Movable Type only. Many problems can be resolved by upgrading to the latest version. After a major version upgrade of Movable Type has occurred, support for previous versions will end after a certain amount of time, specified by COLSIS.
  5. 5,Questions about modifying the Movable Type source code, as well as problems caused by the modification of Movable Type source code, can not be answered by customer support.
  6. 6,Solutions given to the MT User from customer support should be regarded as advice. We cannot guarantee that all questions can be answered or that all solutions given will fix the submitted query.
  7. 7,How the information given by customer support is used is up to the MT User’s discretion. COLSIS can not be held responsible for problems or damage directly resulting from MT User actions.
  8. 8,COLSIS does not guarantee solutions to all problems sent to customer support. Also, the length of time that customer support services remains valid for any MT User can be changed at the discretion of COLSIS.
  9. 9,Support is offered for as long as the MT User’s product license is valid. If COLSIS discovers that the MT User has invalidated their user agreement, the provided support time period can be shortened or canceled.
  10. 10,COLSIS has the right to update the information provided in this document without prior notice.

Unsupported TopicsThe following topics are not covered by technical support services.

  • ・Site building and design
  • ・Software required for Movable Type operations
  • ・Third party plugins
  • ・Third party software designed to be used with Movable Type
  • ・Operation of software necessary for installation / set-up
  • ・Problems related to the MT User’s personal environment
  • ・Advice on computing environments
  • ・General instructions on MT Tag, HTML and stylesheet notation
  • ・Plugin development for Movable Type expansion
  • ・Problems related to modifying or modified source code
  • ・Problems with versions of Movable Type older than the latest version
  • ・Questions unrelated to Movable Type
  • ・Non-Six Apart or COLSIS products

Support System

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    All queries are answered through the email. Support by phone, and instant messenger is not available. General response time is about 2-3 business days.

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    Hours of Operation

    Monday - Friday 10:00 - 18:00 (JST) Closed Saturday, Sunday, japanese public holidays

Support services are available during normal COLSIS business hours. Support is closed weekends and japanese public holidays. Although general response time can take up to 3 business days, there is a chance the wait time may take longer depending on the issue and the amount of questions received by customer support during a given time period. Queries sent after 6:00 pm on a weekday will not be processed until the following business day.


Support is valid for one month or three months starting from the license registered date, and the validity period can be extended with further purchases.

Please make inquiries using
the Movable Type 7 Support form after purchase.

  • About COLSIS

    COLSIS connects system development and UX design, people and organizations around the world, and an integrated range of technologies with one another. Our mission is to organically connect technologies as they change with increasing speed, providing websites and systems with a true sense of value.

    See the company detail
  • Movable Type Technical Support Service